We want to send you all our love and support, and hope that everyone is staying healthy. Due to government regulations and reasons out of our control, we have been asked to place a temporary hold on shipments to the following countries:
New Zealand *
|Papua New Guinea||Syria|
|Canada*||Japan*||Saint Pierre and Miquelon (Miquelon)||Thailand*|
|Central African Republic||
* Effective October 25, 2021, due to airline travel restrictions and cancellations, the U.S. Postal Service has temporarily suspended the guarantee on Priority Mail Express International to the following destinations with asterisks (*).
We are dedicated to ensuring the safety of our customers and are eagerly awaiting approval to return service to your area.
Who is responsible for international customs fees?
International Customers please note that you will be responsible for any and all customs fees, taxes, tariffs or duties levied by your government. These fees are not included in the cost of your order and therefore can not be reimbursed by Été Papillon. Please be aware that these fees will usually be collected by the shipping agency upon delivery. Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at check out.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
SHIPPING RATES – CONTINENTAL UNITED STATES
GROUND SHIPPING FOR ORDERS $75.00 AND OVER – FREE
DUE TO AEROSOL SHIPPING RESTRICTIONS, WE ARE UNABLE TO SHIP AEROSOLS TO ALASKA, HAWAII, GUAM, PUERTO RICO, VIRGIN ISLANDS OR US MILITARY BASES OVERSEAS.
Some orders may NOT be able to be mailed to P.O. Boxes. In the event that this happens, our website will ask you to provide an alternate address or you will receive an email from email@example.com.
All of our shipments ship from the Miami, Florida area and typically takes 5-10 days to arrive to their assigned destination.
Our Standard Service is currently available to the Contiguous U.S, and Puerto Rico
Transit Times for our Priority Service is 2-5 business days once shipped.
Please note, Standard and Priority Services are subject to the same processing time.
At this time, we do not offer free shipping for our international customers.
Our international shipping rates vary based on total weight of package. Transit times for international packages typically take 30+ business days to arrive after it has been shipped. Your country's customs office also has the right to hold your package for any reason up to 30 days after receipt. If you experience a delay due to customs, Été Papillon cannot make any changes to or expedite your order. We encourage you to contact your local customs office to get your package delivered.
- Shipping to an international address: Since USPS only tracks international packages to major cities and destinations, once your international order leaves the United States, you will be no longer be able to track your order with the tracking number provided to you, as it will likely NOT be updated by the USPS system once it leaves the United States. Été Papillon is not responsible for any custom fees imposed by your Country for international shipping and delivery.
- If the address you provided is incorrect, and and items are returned to Été Papillon, you will be charged for the cost of shipping to resend the package.
What about import duties, taxes or fees?
When shipping internationally, Été Papillon is not responsible for any and all customs fees, taxes, tariffs, or duties. We are unable to declare the package for any value other than the total product value which must be displayed on the front of the package.
Please note, Été Papillon is not responsible for the transit of packages that may be affected by, but not limited to, customs, natural occurrences, transfers from USPS or UPS to local postal services in your country, air and ground transportation strikes or delay, including any postal strikes. USPS or UPS and their international shipping partners are responsible for the transit and delivery of all packages in their custody.