Shipping policy

We ships to most countries, due to reasons out of our control we are currently unable to ship to the following countries: South Africa, Ukraine, Turkey, Democratic Republic of Congo, Cote D’Ivoire, Cuba, Iran, Vietnam, Guatemala, North Korea, Sudan and Syria.

We want to send you all our love and support, and hope that everyone is staying healthy. Due to government regulations, we have been asked to place a temporary hold on shipments to the following countries: 

Algeria Ghana Peru
Angola Grenada Philippines
Azerbaijan Haiti Qatar
Bahamas Israel Saudi Arabia
Bahrain Kazakhstan Seychelles
Bangladesh Kuwait Sierra Leone
Benin Kyrgyzstan Solomon Islands
British Virgin Islands Laos St. Marten
Brunei Latvia Suriname
Burkina Faso Lebanon Tajikistan
Cambodia Liberia Tanzania
China (Anhui Province, Heilongjiang Province, Henan Province, Hubei Province, Inner Mongolia Province, Liaoning Province, Shanxi Province, Sichuan Province, the Xinjiang Uygur Autonomous Region) Malawi Timor-Leste
Cook Islands Mauritania Tonga
Costa Rica Morocco Tunisia
Dominican Republic Mozambique Turks & Caicos
Egypt Nigeria Uganda
Ethiopia Pakistan Uruguay
Faroe Islands Papua New Guinea
Uzbekistan
Gambia Paraguay

 

We are dedicated to ensuring the safety of our customers and are eagerly awaiting approval to return service to your area.

Who is responsible for international customs fees?

International Customers please note that you will be responsible for any and all customs fees, taxes, tariffs or duties levied by your government. These fees are not included in the cost of your order and therefore can not be reimbursed by Été Papillon. Please be aware that these fees will usually be collected by the shipping agency upon delivery. Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at check out.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

SHIPPING

SHIPPING RATES – CONTINENTAL UNITED STATES     

GROUND SHIPPING FOR ORDERS $75.00 AND OVER – FREE

GROUND SHIPPING FOR ORDERS UNDER $75.00 – $4.95        

DUE TO AEROSOL SHIPPING RESTRICTIONS, WE ARE UNABLE TO SHIP AEROSOLS TO ALASKA, HAWAII, GUAM, PUERTO RICO, VIRGIN ISLANDS OR US MILITARY BASES OVERSEAS.

Some orders may NOT be able to be mailed to P.O. Boxes. In the event that this happens, our website will ask you to provide an alternate address or you will receive an email from  hello@etepapillon.com


DOMESTIC:

STANDARD SERVICE

All of our shipments ship from the Miami, Florida area and typically takes 5-10 days to arrive to their assigned destination.

Our Standard Service is currently available to the Contiguous U.S, and Puerto Rico

Purchase Amount

Contiguous United States

$49 or less

$2.95

$50 or more

$4.95

 

Transit times for our Standard Service is 5-10 business days once shipped.

PRIORITY SERVICE

Purchase Amount

Contiguous United States

Non-Contiguous United States

$49 or less

$11.95

$11.95

$50 or more

$11.95

$11.95

 

Transit Times for our Priority Service is 2-5 business days once shipped.

 

Please note, Standard and Priority Services are subject to the same processing time.

 

INTERNATIONAL:


Our international shipping rates vary based on total weight of package. Transit times for international packages typically take 10-21 business days to arrive after it has been shipped. Your country's customs office also has the right to hold your package for any reason up to 30 days after receipt. If you experience a delay due to customs, Été Papillon cannot make any changes to or expedite your order. We encourage you to contact your local customs office to get your package delivered. 

Please review our international shipping information below: 

Weight (lbs)

Canada / Mexico 

All Other Countries

1.5 or less

$6.95

$9.95

2.0

$9.95

$13.95

2.5

$11.95

$15.95

3.0

$13.95

$18.95

Over 3.0

$25.00

$25.00

 

Any packages that cannot be delivered by USPS and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub. 


What about import duties, taxes or fees?


When shipping internationally, Été Papillon is not responsible for any and all customs fees, taxes, tariffs, or duties. We are unable to declare the package for any value other than the total product value which must be displayed on the front of the package.

Please note, Été Papillon is not responsible for the transit of packages that may be affected by, but not limited to, customs, natural occurrences, transfers from USPS or UPS to local postal services in your country, air and ground transportation strikes or delay, including any postal strikes. USPS or UPS and their international shipping partners are responsible for the transit and delivery of all packages in their custody.